_JPG.jpg)
Cancellations & No Show's
You and your appointment are very important to Espoir Hair Salon. I hold your appointment just for you and ask if you must cancel or reschedule any appointment, that you kindly provide me 72 hour notice. This way I will be able to adjust my schedule accordingly and accommodate other clients.
**Appointment Retainer Policy**
At Espoir Hair Salon, we are committed to providing exceptional service to all our clients while maintaining a reliable and consistent schedule. To ensure that we can serve you better and keep our schedule dependable, we have implemented the following appointment retainer policy:
**1. 40% Deposit Requirement:**
- To secure your appointment with us, a 40% deposit of the total service cost is required at the time of booking. This deposit will be deducted from the final service cost during your appointment.
**2. Cancellation Policy:**
- We understand that unforeseen circumstances may arise, and sometimes, appointments need to be canceled or rescheduled. However, to maintain the integrity of our scheduling and keep our business running smoothly, we kindly request a minimum of a 72-hour notice for any appointment cancellations.
**3. Deposit Non-Refundable:**
- If you cancel your appointment without providing a 72-hour notice, the 40% deposit is non-refundable. We appreciate your understanding that this policy is in place to help mitigate the challenges we face due to last-minute cancellations.
**Why We Implement This Policy:**
At Espoir Hair Salon, we are a small business that relies on a full and dependable schedule to provide quality services to all our clients. Last-minute cancellations and no-shows disrupt our ability to accommodate other clients, which could include new appointments. As a small business, we must operate efficiently and ensure that our appointments are used to their fullest potential.
We greatly appreciate your understanding and cooperation with this policy. It helps us serve you better, maintain a reliable schedule, and continue offering the high-quality services you deserve. Your support allows us to provide the best salon experience possible.
Thank you for choosing Espoir Hair Salon for your hair and energy healing needs. We look forward to serving you with passion and excellence!
If you have any questions or need further clarification about this policy, please feel free to reach out to us.
Warm regards,
Kristen Clark
Espoir Hair Salon
kristen@espoirhairsalon.com
Hair Guarantee!
Hair Color Policy: Espoir Hair Salon gladly offers 100% guarantee on all color services within 7 days of service.
This Guarantee is not meant to change your entire look, but rather tone out an unwanted hue, extra gray coverage or minor fluctuations. In rare cases that you are not completely satisfied and it seems to be a substantial amount of product to resolve, a minimal product charge may incur. Espoir Hair Salon is not liable for any color service performed outside of my salon.
Please keep in mind; color correction requires more than one service to achieve the desired results, color corrections will be discussed at length and additionally a waiver will need to be signed. Additionally, color services require at-home care and maintenance. As a color specialist I recommend using the necessary at-home care to preserve your color’s depth and shine. I do not offer any refunds. Espoir Hair Salon specializes in providing the ultimate color experience and I am delighted you have chosen to book your color appointment with me.
Color Application Policy: I am honored you have chosen my salon for your beauty needs. I kindly ask that you remove all outer garments/jackets/bulky items and jewelry before color application. This ensures we keep your clothing in pristine condition. Espoir Hair Salon is not responsible for any damage to clothing during color application.
Haircuts:
I stand by my work! I will tell each guest when I am first learning your hair there may be a hair or two that don't fall where you need them to after you style it at home. Simply let me know in the first week and We will work out a time for you to pop in with your hair styled as you wear it and I will make necessary adjustments.
Coupons:
I offer select coupons through email marketing, and run promotions through the year on my social media. I have an awesome client loyalty program that my clients Love. All coupons are limit one per visit.
Exception:
Reward Card redemption such as Referral Rewards Do Stack and you can apply your credits to one visit.
​
If you have any questions please do not hesitate to email me here: kristen@espoirhairsalon.com
​
Are kids welcome?
Yes Children are welcome.
I have toys and plenty of safe space!
updated December, 2023