Cancellations & No Show's

You and your appointment are very important to Espoir Hair Salon. I hold your appointment just for you and ask if you must cancel or reschedule any appointment, that you kindly provide me 24 hour notice. This way I will be able to adjust my schedule accordingly and accommodate other clients. 

 

Cancellations without 24-hour notice & No Shows will incur a $40.00 charge for that appointment, which will be required to be paid prior to booking your next appointment. Because I hold your appointment just for you, a late cancellation/ no show on an appointment does not allow time for me to fill this opening and then I am out your service cost. I reserve the right to not allow re-bookings on no shows. I may require a Non-Refundable deposit to secure appointments after a non comply with my policies. 

 

As a courtesy to you, I confirm the date and time at least 72 hours in advance of your appointment this confirmation comes to you via text and email you provided the salon. A reminder text is sent 24 hours before your appointment. 

 

I reserve a 10 minute window for being late, after which time, you may have to forgo parts of your service (ie; blowdry, finishing, etc.) or reschedule your appointment for another date and time. If you think you will be running late, please call!

Hair Guarantee!

Hair Color Policy: Espoir Hair Salon gladly offers 100% guarantee on all color services within 7 days of service.

 

This Guarantee is not meant to change your entire look, but rather tone out an unwanted hue, extra gray coverage or minor fluctuations. In rare cases that you are not completely satisfied and it seems to be a substantial amount of product to resolve, a minimal product charge may incur.  Espoir Hair Salon is not liable for any color service performed outside of my salon.

 

Please keep in mind; color correction requires more than one service to achieve the desired results, color corrections will be discussed at length and additionally a waiver will need to be signed.  Additionally, color services require at-home care and maintenance. As a color specialist I recommend using the necessary at-home care to preserve your color’s depth and shine. I do not offer any refunds. Espoir Hair Salon specializes in providing the ultimate color experience and I am delighted you have chosen to book your color appointment with me.

 

Color Application Policy: I am honored you have chosen my salon for your beauty needs. I kindly ask that you remove all outer garments/jackets/bulky items and jewelry before color application. This ensures we keep your clothing in pristine condition. Espoir Hair Salon is not responsible for any damage to clothing during color application. 
 

Haircuts:

I stand by my work! I will tell each guest when I am first learning your hair there may be a hair or two that don't fall where you need them to after you style it at home.  Simply let me know in the first week and We will work out a time for you to pop in with your hair styled as you wear it and I will make necessary adjustments.

Coupons:

I offer select coupons through email marketing, and run promotions through the year on my social media. I have an awesome client loyalty program that my clients Love. All coupons are limit one per visit.  

Exception:

Reward Card redemption such as Referral Rewards Do Stack and you can apply your credits to one visit.

 

Groupon Vouchers are limited one per client, and are not accepted for a return client. Redeemable Monday-Friday Subject to availability in terms & conditions means 10am-2pm Only.

    If you have any questions please do not hesitate to email me here: kristen@espoirhairsalon.com

 

 

 

Are kids welcome?

Yes Children are welcome.

 

 

updated January 4, 2020

©2017 Espoir Hair Salon