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Cancellations & No Show's

You and your appointment are very important to Espoir Hair Salon. I hold your appointment just for you and ask if you must cancel or reschedule any appointment, that you kindly provide me 24 hour notice. This way I will be able to adjust my schedule accordingly and accommodate other clients. 

 

Cancellations without 24-hour notice & No Shows will incur a $40.00 charge for that appointment, which will be required to be paid prior to booking your next appointment. Because I hold your appointment just for you, a late cancellation/ no show on an appointment does not allow time for me to fill this opening and then I am out your service cost. I reserve the right to not allow re-bookings on no shows. I may require a Non-Refundable deposit to secure appointments after a non comply with my policies. 

 

As a courtesy to you, I confirm the date and time at least 72 hours in advance of your appointment this confirmation comes to you via text and email you provided the salon. A reminder text is sent 24 hours before your appointment. 

 

I reserve a 10 minute window for being late, after which time, you may have to forgo parts of your service (ie; blowdry, finishing, etc.) or reschedule your appointment for another date and time. If you think you will be running late, please call!

Hair Guarantee!

Hair Color Policy: Espoir Hair Salon gladly offers 100% guarantee on all color services within 7 days of service.

 

This Guarantee is not meant to change your entire look, but rather tone out an unwanted hue, extra gray coverage or minor fluctuations. In rare cases that you are not completely satisfied and it seems to be a substantial amount of product to resolve, a minimal product charge may incur.  Espoir Hair Salon is not liable for any color service performed outside of my salon.

 

Please keep in mind; color correction requires more than one service to achieve the desired results, color corrections will be discussed at length and additionally a waiver will need to be signed.  Additionally, color services require at-home care and maintenance. As a color specialist I recommend using the necessary at-home care to preserve your color’s depth and shine. I do not offer any refunds. Espoir Hair Salon specializes in providing the ultimate color experience and I am delighted you have chosen to book your color appointment with me.

 

Color Application Policy: I am honored you have chosen my salon for your beauty needs. I kindly ask that you remove all outer garments/jackets/bulky items and jewelry before color application. This ensures we keep your clothing in pristine condition. Espoir Hair Salon is not responsible for any damage to clothing during color application. 
 

Haircuts:

I stand by my work! I will tell each guest when I am first learning your hair there may be a hair or two that don't fall where you need them to after you style it at home.  Simply let me know in the first week and We will work out a time for you to pop in with your hair styled as you wear it and I will make necessary adjustments.

Coupons:

I offer select coupons through email marketing, and run promotions through the year on my social media. I have an awesome client loyalty program that my clients Love. All coupons are limit one per visit.  

Exception:

Reward Card redemption such as Referral Rewards Do Stack and you can apply your credits to one visit.

    If you have any questions please do not hesitate to email me here: kristen@espoirhairsalon.com

 

 

 

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Are kids welcome?

Yes Children are welcome.

 

updated June 30, 2021

 

Frequently asked questions

Do you accept Walk-In's?


I do not accept walk-ins. I like to be completely prepared for your service prior to your arrival. However, I do offer a waitlist that allows you to be notified if your desired day/time becomes available. Please visit my online booking portal to get on the list.




Do you take Cash App?


I do not accept cash app, venmo, zelle, or any other 3rd party payment methods. My merchant system is operated by Square and your services are allowed to be paid by credit/debit card, as well as cash. I no longer accept checks.




Is a trim the same price as a cut?


Yes, a trim and haircut are one one in the same. The process of reshaping and having access to all of the hair are required for both. Length removed varies between people and desire.




Should I schedule a consultation prior to my appointment?


A consultation is highly recommended as you will be able to discuss your hair goals with your stylist and have a better idea of what is achievable and what exactly you’re wanting, especially if the service is a color service. A consultation is a sure way to ensure that you’re happier with your end result.




Is color pricing exact? What can I expect to pay?


All prices are starting prices and are dependent on the length of the service, amount of product used, and the density of the hair. Each additional hour on top of the time allotted for the service may amount to $60. COLOR CORRECTIONS: color corrections are priced by time. $150 base then $60/hr




Do you have pets?


Yes I have a Chihuahua, and Three cats. Due to State Board of Cosmetology pets are not allowed in the Salon. The salon is not accecable to the pets during salon hours. If you have a strong pet allergy you may be affected because I share the home's furnace.




Are children welcome?


Of course! Please give me a heads up when requesting your appointment. This way I can make sure your not being double booked with a guest that might prefer to have the space quiet. The salon is still a place where there are chemicals and hot tools so please use caution with smaller children, if you wish to bring a pack-n-play you may set one up.




How are you taking percautions for Covid?


For the foreseeable future there will be some guidelines that I need to follow and that I will ask out of you as a guest in my salon. Your appointment will be completely tailored to you. Your salon comfort, safety and experience is my top priority. These guidelines are State Mandated, For both of our safety. 1.) By Appointment Only 2.) Face Masks Should Be Worn By Stylist and Guest. How I am going to ensure further safety above the recommended procedures. Each Client will have a prepared box ready before arrival of all necessary items: face mask, gloves, hair clips, combs, towels & cape, color bowls, color brushes, processing cap and pre torn foils or meshes I may need to complete your color service. Soap & Hand Sanitizer Containers will be provided as well as clean paper towels or freshly laundered hand towels. My goal is to give you a service like you would have had prior to the current events without you needing to worry about everything going on outside of my salon. I will still be providing beverages and snack amenities. As always I will maintain a clean and safe environment. Booking Appointments Online Are Currently Set To (Appointment Request Only) This means that you are requesting your appointment time and it is not set in stone. There may be times that I need to book your appointment 30 Minutes to 1 Hour different to what you are requesting. This is so that I can eliminate any "gaps" or downtime in my day to be able to accommodate all appointments requested for that day. Please try to choose the earliest time slot the booking system shows you. If changes need to be made I will text you before accepting the appointment. Easy As That! As always if you have any questions please fill out a contact form on my website and I will get back to to within a couple days.