Frequently Asked Questions...

Autumn Mood
meritt-thomas-aoQ4DYZLE_E-unsplash.jpg
valerie-elash-fj9YD_KMYT8-unsplash.jpg
john-mark-smith-aixvup7onUE-unsplash.jpg
candice-picard-jWLSwgJGv3g-unsplash.jpg
Beautician
Smiling Woman
Beauty Parlour
Woman on the Street

All The Answers

How do I know which services to book online?

If this is your first visit, or it's been more than a year since we've seen you last, please book only services labeled New Client. If you are looking to book a color service, please start with a consult or Espoir New Client Haircut.

 

For returning clients, choose the appropriate category and then read through each package description to find the one that best fits your needs. Please note some packages include a haircut while others may need a haircut added separately. 

 

When in doubt, email us for assistance or you can leave a note with your online booking and we will give you a call if adjustments need to be made.

Why do new client services cost more than regular services?

New client services are designed to set you up for the best results!

We set aside extra time for a consultation to better understand your hair health, color history, hair goals, lifestyle, and look at inspiration photos. A thorough consult allows us to design a game plan to achieve a look that suits your lifestyle, maintenance preferences, and goals.  

Because we specialize in healthy hair, your first appointment also includes a treatment to ensure the best starting point for your hair and scalp, and will give you more styling ease.

I just want a cut without all the frills...

We are a luxury salon specializing in healthy hair treatments. 

All of our cuts are packaged with an invigorating hair & scalp facial to detox and deep condition, leaving your hair and scalp feeling healthy, happy, and rejuvenated! Each appointment also includes a Reiki infused wash, hot towels and aromatherapy, so you'll leave with your new style feeling relaxed and refreshed.

We set long term hair goals with our clients, so if you're just looking for a quick cut and out the door or if you like to change salons and stylists often, we probably aren't the best fit for you.

Is an Olaplex treatment really that important?

Your hair contains millions of disulfide bonds that give your hair it's strength, stability, and structure. These bonds can become damaged and broken from heat styling, color treatment, brushing and pulling, and environmental factors like UV and sun exposure, pollution and cold weather. 

Olaplex is a patented treatment that repairs broken disulfide bonds on a molecular level, which restores healthy, shiny, touchable hair!

An Olaplex treatment can be added on to your color or blonding service without adding additional time to your appointment, we just mix it right into your color! We also have at home solutions from Olaplex Shampoo and Conditioner, to bond building treatment and leave in products!

How often do I need to come in for maintenance?

During your consultation we will develop a plan that is right for you, but here's what is typical depending on your service:

Roots: 4 weeks, root & run or 5 weeks root touchup
Hilights: 6 to 8 weeks

Platinum: 4 weeks

Fashion Colors: 4 weeks

Balayage: 10 -14 weeks

Toner: 5 weeks

 

Why do I need multiple appointments to get the look I want?

Depending on your color history, hair health, current starting color, and end goal, it may  require more than one appointment to achieve your end goal. 

We will discuss what's possible during your in person consultation. When more than one appointment is necessary, we will build in more of what you want each appointment until we get to your desired result. If you are looking for a dramatic color change (fashion colors, brunette to platinum, dark to red, etc), expect that this will be a process. Our goal is to get you the look you want while maintaining health of hair.

Why does my blonde always turn yellow?

Natural elements like UV rays, heat damage, product and mineral buildup cause yellowing. In addition to this, there is always some degree of warmth exposed during the lightening process. We use toners to cancel out the warmth, but they are temporary and the warmth will always come back as your hair attempts to revert back to it's natural shade. 

Why did my hair come out more red/orange than I wanted?

The darker your hair is, the more red or orange it will reveal when exposed to lightening. Toners help minimize the amount of warmth, but your hair will revert back to it's natural pigmentation over time meaning that warmth will come back.

What is a toner?

Toners are the finishing touch to every lightening service. 

A toner is a sheer color that will cancel out the warmth exposed during lightening (see FAQ's above) while allowing the brightness to shine through. Toners must be reapplied every 6 weeks to maintain results.

Are Pets Allowed in the Salon?

Service pets are allowed in the salon. I understand how pets can bring us comfort. I have several fur babies around the house. If you have an extreme pet allergy we probably are not the right match. The salon studio shares the main home furnace. On nice days we can open up the French doors for fresh air. Use your judgement please. Kindly let me know if you are bringing a service pet so I can set up a water dish <3

How do I locate the salon?

You will receive an email after your appointment is requested with detailed parking instructions. If you need to locate that page from the email you can see it here, but you will need the password from the email.